What if I Forget My Password?
From the Home Page or Log In page, click on "Forgot Password?". Enter in your
E-Mail Address (which is your User Name) and click "Submit." You will be
prompted with your secret question. If you answer your secret question
correctly, your password will be emailed to your e-mail address.
What if I Don't Have Time to Complete the
TalentMine Inventories in One Sitting?
You may 'Save & Exit' any time after you have saved your Account Profile
information, which includes your username (email address) and password. You may
Log In at any time with your User Name and Password and pick up where you last
left off.
Why does my Computer seem to be running slower when I
am on the Internet?
Slowness in Internet response time is usually due to the speed of your Internet
connection, high traffic at your Internet Service Provider (ISP), or a memory
shortage on your computer. High traffic may be addressed by completing the
Inventories during off-peak times. Here are some suggestions to help speed up
Internet response time:
-
Clean out your cache/temporary Internet files that have been saved to your hard
drive. To do this, go to the "Tools" menu in Internet Explorer > click
"Internet Options." Then, on the "General" tab, under "Temporary Internet
Files," click "Delete Files."
-
If memory is still an issue, you may improve Internet response time by closing
all other running applications on your computer.
If I need assistance and decide to e-mail or call
TalentMine, what information do I need to provide?
-
Your UserName (e-mail address)
-
The complete error message or symptom that you encountered
-
Page within TalentMine application that you were on when you encountered the
error
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Date and time of problem
-
Date and time of your last successful logon, if this is a subsequent visit
-
Your Internet Service Provider (ISP), the company that provides you access to
the Internet (do you dialup or highspeed? Are you on a LAN at work?)
-
Modem and processor speed (can be accessed for Windows by using the following
path: Start > Programs > Accessories > System Tools > System
Information > System Summary)
-
Browser and version (ie Internet Explorer 5.0)
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Type of hardware (PC or MAC)
-
Operating system (Windows for PC)
If you have any questions or comments regarding the
TalentMine product, results or network, please send us an email at
info@talentmine.com
